Thank you for purchasing from Digi Grantha (digigrantha.shop). We provide digital eBooks in PDF format. Because our products are digital and can be accessed or downloaded electronically, our refund and return policy is different from that of physical products.
1. Digital Products
All eBooks sold through Digi Grantha are digital products. Once a purchase has been successfully completed and digital access or download has been provided, the product cannot be physically returned.
Therefore, we generally do not accept returns or provide refunds for digital products after successful delivery or download.
2. When a Refund May Be Considered
Although digital products are generally non-refundable, we may consider a refund or other appropriate resolution in genuine exceptional circumstances, such as:
- Payment was successfully completed but the purchased eBook was not delivered or access was not provided.
- The downloaded file is technically corrupted or cannot be opened because of a verified file-related issue.
- A technical error on our website resulted in an incorrect or incomplete purchase.
- You were charged more than once for the same product due to a verified duplicate transaction.
Refund requests are reviewed on a case-by-case basis. Approval is not automatic and may depend on the circumstances of the transaction.
3. Download or Access Problems
If you have completed payment but cannot access or download your purchased eBook, please contact us before requesting a refund.
We will first try to resolve the issue by providing the correct download access, download link, or another suitable solution.
4. File Problems
If an eBook file is genuinely corrupted, incomplete, or technically unusable, please contact us with details of the problem.
Where appropriate, we may provide a replacement file or restore access to the purchased product before considering a refund.
5. Duplicate Payments
If you believe that you have been charged more than once for the same purchase, please contact us with your order details.
After verifying the duplicate transaction, we may process a refund for the additional payment through the applicable payment method.
6. Refund Request Period
If you experience a genuine technical or delivery problem, please contact us as soon as possible after the purchase.
For technical or access-related issues, we recommend contacting us within 7 days of the purchase date so that we can investigate and assist you promptly.
7. How to Request a Refund
To request a refund or report a problem with your purchase, please contact us and provide the following information:
- Name used during the purchase
- Order number
- Email address used for the order
- Date of purchase
- Description of the problem
- Relevant payment or transaction details, if required for verification
You may contact us through our Contact Us page.
8. Refund Processing
If a refund is approved, it will normally be processed through the original payment method used for the transaction, where technically possible.
The time required for the refunded amount to appear in your account may depend on the payment gateway, bank, card issuer, or other financial institution involved.
9. Non-Refundable Situations
Refunds will generally not be provided in situations such as:
- You changed your mind after purchasing the eBook.
- You purchased the wrong eBook or bundle by mistake.
- You have already successfully accessed or downloaded the product.
- You no longer want the product after purchase.
- You expected different content or personal results from the eBook.
- You purchased the product without reviewing its description or contents.
However, genuine technical, delivery, or duplicate-payment issues may still be reviewed as described above.
10. Unauthorized Sharing or Distribution
Digi Grantha digital products are provided for personal use. Purchased eBooks must not be redistributed, resold, uploaded to public websites, shared through file-sharing services, or otherwise distributed without permission.
Unauthorized distribution does not create an entitlement to a refund.
11. Order Cancellation
Because digital products may be made available immediately after successful payment, an order may not be cancellable once the digital product has been delivered or access has been provided.
If you believe an order was placed accidentally or a payment was duplicated, please contact us as soon as possible so that we can review the situation.
12. Changes to This Policy
Digi Grantha may update this Refund and Returns Policy from time to time to reflect changes in our products, services, payment systems, or applicable requirements.
Any updated version will be published on this page with a revised “Last Updated” date.
13. Contact Us
If you have any questions regarding refunds, downloads, orders, or digital product access, please contact us.
Website: digigrantha.shop
Support: Contact Us
14. Acknowledgement
By purchasing a digital product from Digi Grantha, you acknowledge that you are purchasing a digital eBook and understand that digital products generally cannot be returned after delivery or download.